Terms of Service

1.    USER IDENTITY

All information of the customer (seller and buyer) will remain private. 

2.    PAYMENT

If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

3.    SHIPPING & DELIVERY TIME

• Items will be ship out within 2-5 days and should arrive in 3-7 business days, depending on your payment method & location. 
• Orders may be delivered in separate shipments
• Order cut-off times for all domestic orders shipping via J&T Express or Poslaju: Monday - Friday: 2:00pm GMT+8. Saturday, Sunday & Public Holiday Off
• JT Outdoor will not be responsible for any damages of items happened during the courier process.

4.    REFUND / RETURN POLICY

Kindly refer to our refund & return policy here.

5.    CANCELLATION

An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

6.    COMPLAINTS
Any complaints about the product or service may be sent to (WhatsApp): 01114922333 / 0132200122 / 0192495170