- All products are original (Branded Items) & in new condition.
- We make sure the order reaches you. Buyer has no risk.
- Warranty policy by most brands only covers manufacturing defect. We understand it is costly to claim warranty from the overseas manufacturer. Therefore, JT Outdoor offers a comprehensive return policy, if the product(s) are faulty upon delivery, we will replace.
- If the product(s) received is defective, it can be shipped back to us within 7 days (Semenanjung) / 14 days (Sabah/Sarawak) from delivery date in new & unused condition. We will replace or refund for you.
- We reserve the right to not replace or repair any items that are damaged due to buyer's negligence, improper use, abuse or wear and tear.
- A special order item is not returnable unless it is defective.